Features
CommerceCore is our e-business solution for SMEs. For more information or to arrange a demonstration contact Toby Russell.
- Cost-Effective Modular Features
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CommerceCore's features are broken down into modules. Selecting only the modules you require makes it a cost-effective solution even for the smallest business.
As your requirements grow you can add more modules to spread your costs and maximise your return on investment.
- Web Browser Administration System
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The CommerceCore administration system is accessed using a standard web browser over a secure connection. This makes it quick, easy and secure to distribute work amongst users and is ideal for geographically dispersed organisations.
There's no software to install and the user interface supports non-technical users.
Advanced features include computer telephony integration using Voice Over IP allowing you to use CommerceCore as part of a call centre.
- Managed Service
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Because Coreware develop, install, host and manage CommerceCore, your quality of service is guaranteed. All the benefits of HostingCore are included at no extra charge, making it ideal for organisations with limited or no technical resources.
CommerceCore has been designed to scale as your business grows and has been deployed for companies selling large volumes of orders across many product lines.
- Product Database
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Coreware's unique EntityCore technology can describe any product attributes and relationships, maximising your product search and cross-selling potential.
The CommerceCore pricing system handles
- supplier pricing
- tax
- shipping
and the sophisticated sell price feature, including cost-plus, fixed and conditional pricing, maximises your profit margins.
- Web & Telephone Ordering
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CommerceCore provides basic and advanced ordering features, including
- shipping
- tax
- invoicing
- back orders
- payment history
- fraud prevention
- risk assessment
- fulfillment from multiple suppliers and/or warehouses
Audit trails allow any member of staff to progress an order which improves your efficiency and customer service.
The comprehensive, flexible order life cycle allows you to use one system to take orders securely over the web, by phone or in person.
- Customer Relationship Management
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CommerceCore can store detailed information about each of your customers, including
- addresses
- lead source
- order history
- account history
- credit limits
- balances
- risk level
- owned products
- email history
- user-defined parameters
All of this information can be analysed and used to run effective online and offline marketing campaigns using the integrated mailshot production and distribution system.
- Staff Management
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Every member of your staff has their own CommerceCore account. They can be assigned
- tasks
- customers
- orders
- commission levels
Training and adding new staff is easy allowing you to match staffing levels and remuneration to meet customer demand.
- Stock Control
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For businesses that hold stock, CommerceCore allows you to manage multiple warehouses. For each warehoused product you can track
- stock level
- buy price
- purchase date
- reorder levels
- notes
- Suppliers & EDI
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For each of your suppliers CommerceCore provides
- purchase order generation
- invoice to purchase order reconciliation
- purchase order to customer order linking
- invoice history
- credit limit and terms
- shipping charges
- address book
- email history
- tasks
- notes
Using EDI you can automatically receive supplier pricing updates saving you time and making you more competitive.
- Payments & Accounts
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CommerceCore can accept payments using
- credit card
- BACS
- cheque
- cash
Secure online credit card payments establish trust with your customers and payment gateway messages are automatically added as order notes.
- Reporting
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Many useful reports are included as standard within CommerceCore including
- staff sales performance
- product sales performance
- customer summary
- customer credit
- back orders
- supplier account statements
Users can customise these reports to generate tables, charts and graphs for viewing in a browser or export to a spreadsheet.
The relational database on which CommerceCore is built can be used to generate custom reports to meet your specific requirements, allowing you to analyze and improve your business performance.